Effective Date: 17 June, 2025
Welcome to MARQA ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our website located at https://marqa.in ("Site") and the services, products, and features we offer (collectively, the "Services"). By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using the Site, you represent and warrant that you meet these requirements.
2. Account
You may be required to create an account to access certain features. You are responsible for keeping your login credentials confidential and for all activity under your account. Please notify us immediately of any unauthorized use of your account.
3. Product Information & Pricing
We strive to ensure all product details, descriptions, and prices are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary, including after an order has been submitted.
4. Orders & Payment
All orders are subject to availability and acceptance. Prices are listed in INR and may be subject to taxes and shipping charges. We accept payment through secure third-party gateways. By placing an order, you agree to pay the full amount due.
5. Shipping & Delivery
Shipping timelines and costs are detailed during checkout. While we strive to meet delivery timelines, delays may occur due to external factors. MARQA is not liable for delays once the product has been shipped.
6. Returns & Exchanges
We accept returns and exchanges in accordance with our Return Policy. Custom or engraved items may not be eligible. Please refer to https://marqa.in/policies/refund-policy for full details.
7. Lifetime Exchange Policy
We offer a lifetime exchange on eligible products, subject to inspection and valuation. Store credit will be provided at 90% of the prevailing value of gold and diamonds. Making charges and taxes are non-refundable.
8. Intellectual Property
All content on the Site—including images, designs, logos, and text—is the intellectual property of MARQA and may not be used without our written permission.
9. User Conduct
You agree not to use the Site for any unlawful, harmful, or abusive purpose, or to interfere with the Site’s functionality or its users.
10. Privacy
Our collection and use of your personal information is governed by our Privacy Policy: https://marqa.in/policies/privacy-policy
11. Limitation of Liability
To the maximum extent permitted by law, MARQA shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Services.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date. Your continued use of the Site after changes constitutes acceptance of the new Terms.
13. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of New Delhi.
14. Contact Us
For questions or concerns, please contact us at support@marqa.in