Refund policy

Returns
At Marqa, we strive to provide you with high-quality lab-grown diamond jewellery. However, if you're not completely satisfied with your purchase, we offer a 7-day return policy on non-customised, unworn jewellery in original packaging and with all certificates. Custom-made, engraved, or resized items are not eligible for return.

To initiate a return, please email us at support@marqa.in with your order number and reason for return. Once approved, you’ll receive further instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, a full refund will be processed to your original payment method within 5-7 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@marqa.in.